Generating Customer Satisfaction
Finding a business that stands by its “as advertised” promise is about as rare as predictable weather in Texas. While it’s one thing for a business to tell you about their services, it’s another for a fellow customer to tell you about it, which is why one local generator company is letting their customers do the talking for them.
“The customer service is phenomenal and rare. I will definitely recommend Grasten to anyone looking for a generator install. Very kind [technicians] that are willing to assist with a smile,” Keon Addai wrote on Google after having a 22kw generator installed.
Grasten Power Technologies is an award wining authorized dealer, installer and servicer of residential and commercial standby generators. Grasten has served Montgomery and surrounding counties for more than a decade, providing quality products and reliable service.
“Grasten is our hero! Our backup generator had failed to run properly two weeks ago on test run. We had called another local generator company, that could not properly diagnose the problem, could not make it out on times as promised and left us hanging without a functioning generator,” Melissa Lawrence Priddy exclaimed on Facebook. “I phoned Grasten, who relayed my message to their service manager, Chris Brade, who phoned back very quickly and was headed our way…he had our generator repaired in no time. If any questions about who to use for service and maintenance on your generator, you can’t go wrong Grasten!”
Grasten’s service team has more than 150 years of combined experience. Their staff of licensed electricians and technicians is certified to work on large and small generators from a variety of different manufacturers. With an inventory of stocked parts, they are also able to fix any generator, standby or portable, 24-hours-a-day-7-days-a-week, even in an emergency. To help ensure your generator is ready at a moment’s notice, they provide maintenance contracts on new and existing generators from any manufacturer. A service that Grasten’s Director of Operations, Josh Keller, says distinguishes them from competitors, “Our knowledgeable, skilled and experienced service teams allow us to provide the most reliable and quality customer service in the area.”
“Our area had a power outage [one] morning and our generator wouldn’t start. I office from home and needed power quickly,” Layne Neuenfeldt wrote on Facebook. “We called Grasten and within minutes their technician was at our house. Within minutes our generator was up and running (a fan belt had to be replaced) and [I was] working again. Superb service.”
Their quality customer service has won them the Best of Home Advisor award, Home Advisors Super Service award, BBB Award of Excellence and the Angie’s List Achievement of Excellence award. They have a 5-star rating on Google, 4.7-star rating on Home Advisor, 4.9-star rating on Facebook and A+ rating through the Better Business Bureau. However, quick, efficient and reliable service isn’t just something you want from your generator provider, but your generator as well, especially with rising temperatures and unpredictable storms lurking around every corner. Grasten offers top of the line standby generators from manufactures like Generac, Kohler and Cummins that can keep your home or business running without interference.
“I am on oxygen 24/7 and if our power goes out, my oxygen concentrator can’t run and I can be in big trouble… So, when our backup generator died we needed a quick replacement. The company we had been using said two to four WEEKS. I called Grasten and was amazed when they said they could do it the NEXT DAY. And they DID,” an anonymous customer exclaimed on Angie’s List. “Customer service was the absolute best I have ever experienced ANYWHERE. I cannot say enough good things about them. I absolutely recommend them!”
While the team at Grasten is trained, certified and experienced to sell, install and repair a variety of generators, they align themselves with Generac the most because of the reliability their products provide. In fact, Grasten is a Generac Power Pro Premium Dealer, which is a prestigious program that identifies dealers that are committed to consistently providing an outstanding sales and service experience. They are also one of the top ten dealers in the United States. Their best selling generator is the 22kw Generac, model 7043, which comes with a 10 year extended warranty, along with all other Generac generators.
“We couldn’t be happier with our Generac that Grasten installed, but we are especially impressed with this company, their promptness, reliability, and responsiveness. Highly recommend them,” Sally Baughman proclaimed on Google, adding that Grasten even came out at 11 p.m. to repair a loose connection on her generator.
The team at Grasten recommends installing a standby generator instead of relying on a portable generator because of their reliability, energy efficiency and affordability. Standby generators connect to the electrical panel outside of your home or business by a transfer switch. When the power goes out, the transfer switch automatically turns on the standby generator, restoring power within seconds. They are virtually undetectable with the right landscaping and while they’re running, they’re no louder than a car in idle.
They range in size from 22kw, which can power an entire 2,000-3,000 square foot structure with multiple air conditioners, to 48kw, which can power more than a 5,000 square foot structure with advanced heating, cooling and other electrical requirements. Depending on the specifications of each structure, a standby generator can run off propane or your home’s or business’ natural gas lines. While natural gas is the preferred fuel source, because you never have to refill it, propane can also allow your generator to run for weeks at a time without you having to refill it.
“After living through hurricane Katrina based on the North Shore of the New Orleans area we learned one thing…hauling large amounts of gasoline…just to keep a few things running was very dangerous and we would never do that again,” Henry Owen praised on Google. “Josh and his team installed a whole-house generator at our…house and we could not be more pleased with the service and outcome from his company. Well do Josh.”
Grasten works hand in hand with each gas and electric company to ensure each standby generator is installed in accordance with manufacturer guidelines and local ordinances. From an initial load inspection to a final practice run, to regularly scheduled maintenance, Grasten will make sure that your standby generator functions properly to protect your home from a power outage.
“We used Grasten Power Technologies to install our generator and have used them twice a year to maintain the generator,” Bill Goddard wrote on the Better Business Bureau’s website. “From the first meeting…to the install and the following maintenance visits, it has been nothing but top-notch service. If you need a generator and even more importantly the ongoing maintenance of it, this is the company to seek out.”
In unpredictable times and when you need a reliable business the most, it’s not catchy slogans or flashy signs that you can trust; it’s the recommendations from those who have experienced it first hand. For more information on sales and maintenance of backup generators, you can visit the Grasten Power Technologies website at www.grastengenerators.com or call (281) 259-6500. To better serve their customers, Grasten has moved their operations to a bigger facility located at 2418 N. Frazier, Conroe, TX 77303.